Evolution of Logistics Services Portfolio offered in Last-Mile Delivery of the Case Study of Urban Logistics Space (ULS) of Cordeliers in Lyon (France): a work in progress Work in Progress - Normandie Innovation Marché Entreprise Consommation (NIMEC EA 969) Accéder directement au contenu
Communication Dans Un Congrès Année : 2024

Evolution of Logistics Services Portfolio offered in Last-Mile Delivery of the Case Study of Urban Logistics Space (ULS) of Cordeliers in Lyon (France): a work in progress Work in Progress

Résumé

This work in progress investigates the evolution of logistics services in last-mile delivery, specifically in the Urban Logistics Space (ULS) of Cordeliers in Lyon, France. The study explores the current logistics services offered, their advantages and disadvantages, and the needs of existing and potential users. A longitudinal study was conducted using a qualitative method with semi-structured interviews. Key informants included direct stakeholders such as funders, facilitators, operators, existing users, and potential users. Interviews were conducted in 2017 (3 interviews) and 2023 (4 interviews). Data analysis utilized NVivo, employing thematic and content analysis. Key findings reveal a diverse portfolio of logistics services emphasizing operational, technical, relational, included restrictions, and value-added services. Advantages encompass economic, social, environmental, and service aspects.
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Dates et versions

hal-04650479 , version 1 (16-07-2024)

Identifiants

  • HAL Id : hal-04650479 , version 1

Citer

Kanyarat Nimtrakool, Claire Capo. Evolution of Logistics Services Portfolio offered in Last-Mile Delivery of the Case Study of Urban Logistics Space (ULS) of Cordeliers in Lyon (France): a work in progress Work in Progress. The 15th conference of AIRL-SCM / 15ème conférence de l'AIRL-SCM, AIRL-SCM - Excelia Business School, May 2024, La Rochelle, France. ⟨hal-04650479⟩
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